Bollywood actor Satish Kaushik shared a submit on social media accusing personal airline Go First of utilizing doubtful means to earn cash from passengers. He talked a few current unhealthy expertise the place he paid more money for a specific seat however the airline allegedly nonetheless offered that seat to another person. Satish posted on Twitter on Wednesday morning about paying Rs 25,000 for a center seat on a Go First flight from Mumbai to Dehradun. He later discovered that the identical seat had been offered to another passenger.
The actor wrote, “It is vitally very unhappy that @GoFirstairways has to make use of doubtful methods to earn cash from passengers. My workplace booked two seats (Satish Kaushik/Ajay Rai) within the first row with center seat additionally and paid 25K in G8 2315 from Mum-Dehradun on twenty third June. However alas they offered the center seat to a different passenger inspite of my workplace paying for it.”
He added that members of the flight crew tried to assist him and had been apologetic too.
“Mr Zubin from Go First tried to assist by telling the opposite passenger that he’ll alter him subsequent flight because the flight was full and there was no seat however that passenger was adamant. After the guy passenger didn’t get seat and flight was in maintain I made a decision to supply the seat to him.
“Zubin and air hostesses who had been aghast on the mistake of their very own organisation thanked me. Air hostess instructed me that I’ll mail her airline workplace about this unlucky glitch from their aspect and provide you with an apology. Zubin instructed me that I’ll inform the workplace get refund the cash for that seat.
“I instructed Zubin that it’s going to by no means occur and as I believed that truly occurred. Zubin my workplace is contacting the client care and they’re saying what I anticipated, NO REFUND.”
The actor requested the airline and accused them of harassing passengers, questioning their practices.
“Is it proper?? Is that this the way in which to earn more money by harassing a passenger? It isn’t about getting refund however it’s about voicing your grievance,” his observe additional learn. He concluded by including, “I may have maintain the flight however my goodness and holding the passengers for extra hours after three hours of torturous delay didn’t enable me to do this. Good luck #GoFirstairways.”
Go First responded to the thread: “Expensive Satish, we thanks for reaching out to us and we remorse any inconvenience brought about. You’ll positively hear from our workplace quickly.”
Reacting to the incident, a Go First spokesperson stated in an announcement, “We really remorse the inconvenience brought about to Mr. Satish Kaushik concerning the center seat – Go Extra – on flight ‘G8 2315’.
“We’re terribly upset by what occurred on his journey and consider that such errors shouldn’t be condoned, and that no client ought to ever be put by such an ordeal.”
“Go First instantly contacted and apologised to Mr Satish Kaushik in addition to supplied a refund, which is presently being processed,” their spokesperson stated.