Right this moment, I need to share a small victory.
Like all people, I’ve flaws. One among mine is that I hate confrontation. It is a household factor. I am undecided why, however none of us like battle. Certain, this trait has some upsides. My brothers and I do not get into a number of arguments and fights with our household and buddies. And once we do have battle, we do our greatest to resolve issues shortly.
However this battle avoidance has some huge downsides. When making an attempt to make peace, for example, we’re possible to provide far an excessive amount of in an effort to succeed in compromise shortly. Plus, we do not like to barter. Negotiation is, inherently, battle. No thanks!
In my life, that is particularly problematic in circumstances the place I would like to face up for myself. Let me offer you an instance.
Just lately, the roof of our house developed a small leak. After making an preliminary evaluation, I made a decision it was an excessive amount of for me to deal with one my very own. I known as an area roofing contractor.
“We will be out tomorrow,” stated the person who answered the telephone. “However there is a $250 minimal cost for the journey. That $250 will be utilized to the primary hour of labor, then every extra hour is $150. Plus, we’ll cost you for supplies, in fact.”
“Sounds high quality,” I stated.
The roofing firm known as me at 8:16 the subsequent morning to let me know they had been on their approach. They confirmed up about ten minutes later.
I crawled into the attic with one of many roofers to indicate them the issue. “That is not so unhealthy,” he stated. “We will repair that shortly.” They usually did. At 9:06, the roofers waved goodbye and instructed me the workplace would ship an bill. As a result of they’d been on web site lower than an hour, I figured the invoice can be perhaps $400 or $500.
Sure, I famous the time after I was interacting with the roofers. I at all times strive to do that when working with contractors who cost by the hour. And, as you will see, it is sensible that I accomplish that.
Final weekend, I acquired the roofing firm’s bill. That they had billed me $850. Which may have been okay if there have been some justification for the cost, however there wasn’t. The road merchandise was obscure.
“What’s improper?” Kim requested. She might see that I used to be silently fuming on the piece of paper in my hand.
“The roofing firm charged me about twice what I used to be anticipating to repair that leak,” I stated.
“Uh oh,” she stated. After a decade collectively, Kim knew the foundation downside immediately: I used to be going to have to have interaction in battle. If I did not need to pay $850, I must problem the bill. “You are going to need to name them, aren’t you?”
“Sure,” I stated. “Sure, I’m.”
I hated each second of it, however I did name the roofing firm.
“Hey,” I stated. “I am making an attempt to determine this bill you despatched. I do know your guys had been right here lower than an hour, so this cost cannot be for time. Did they actually use $600 in supplies to restore our roof?” I used to be calm. I used to be well mannered. I used to be confused.
“Let me verify on that for you,” the workplace supervisor stated. “I will name you again.”
The subsequent day, the man known as me again. “I apologize,” he stated. “That is our mistake. You are proper. We had been lower than an hour and we used little or no to repair your roof. Ignore that bill. We’ll ship you a brand new one for $275. I am sorry this occurred.”
I do know this would possibly sound very, very primary to most of you, however I used to be pleased with myself on this second. For me, this was a small victory. Regardless of dreading the battle inherent in asking about the issue, I did so anyhow. And in doing so, I saved myself $575!
Whereas this has in no way cured my battle avoidant nature, the expertise has demonstrated that it may possibly generally pay to face up for your self when you realize you are proper. A few minutes of discomfort yielded a $575 revenue. That is a reasonably rattling high quality fee of return. Now I merely want to recollect this outcome the subsequent time I am confronted with the prospect of one other uncomfortable name…