- twelfth event which HNB has been topped winner in retail monetary providers
HNB PLC sealed its status as Sri Lanka’s undisputed chief in retail banking, having been topped because the Finest Retail Financial institution in Sri Lanka for the twelfth event on the prestigious Worldwide Excellence in Retail Monetary Providers Awards 2022 hosted by the Asian Banker Journal.
Thought of among the many most rigorous, prestigious and clear awards programmes for shopper monetary providers on the planet, the awards are designed to showcase regional establishments that set up new benchmarks in stability, innovation, digital enablement and course of re-engineering in the direction of unleashing speedy, sustainable development.
Commenting on the landmark achievement, HNB Managing Director/CEO, Jonathan Alles stated: “HNB was based on the precept that true partnerships constructed on integrity and repair can solely result in progress. Over 134 years, we now have carried this legacy ahead with an equal sense of satisfaction and accountability to construct upon the progress of generations. These values have led the financial institution to continuously remodel its capabilities, and evolve with the instances, with a view to be of service to as many Sri Lankans as doable in good instances and dangerous.
To be acknowledged for the twelfth event as Sri Lanka’s Finest Retail Financial institution, is in fact an unbelievable validation of this legacy, and the devoted efforts of our complete group. Wanting forward, we face unprecedented challenges however inside these points, are additionally the seeds of a greater future. Your entire HNB group stays steadfast in our dedication to serve the individuals of Sri Lanka as a real companion in progress.”
Retail banking is a flagship phase for HNB, which caters to the wants of over 2.5 million Sri Lankans island-wide. Along with the financial institution’s intensive customer support community of 255 branches and 795 Self Service Machines, HNB has additionally been a pioneer in leveraging digital banking merchandise, providers and channels to offer prospects with handy, complete and secured choices to transact remotely.
Parallel to those efforts, the financial institution has been driving pioneering enhancements in its customer support capabilities, which have been scaled up by the implementation of Robotic Course of Automation (RPA) to ascertain automated chat providers. This permits prospects to achieve easy accessibility to details about HNB’s intensive vary of services and products, together with intensive help and assist on any points they might run into. Over the previous 12 months, the financial institution delivered one other robust and secure efficiency regardless of important challenges, as mirrored within the financial institution’s robust development in Present Account, Financial savings Account (CASA) deposits. In the meantime, the financial institution added 3 new merchandise to its retail banking portfolio together with a Premier Present Account, Funding Plans for adults and youngsters and a Teen + financial savings account with the linked debit card permitting teenagers to handle and observe their funds.
The financial institution’s management standing in tech-enabled banking has resulted within the launch of a collection of breakthrough platforms like HNB SOLO – a frictionless, one-stop-shop for digital funds linked by way of financial institution accounts, credit score, or debit playing cards that’s quickly gaining recognition – notably within the context of a post-COVID panorama.
The app capabilities as a flexible e-wallet which supplies the flexibility to make funds by way of scanning of Lanka QR codes, along with offering SOLO customers with entry to a variety of unique offers, and present coupons by way of retailers, in addition to the choice of paying utility payments instantly by way of SOLO. New options have additionally been added to SOLO in latest months, together with Peer-to-Peer (P2P) transfers, pockets options, and card-less ATM withdrawals.
In the meantime, HNB’s Digital Banking app continues to achieve floor, with greater than 300,000 energetic customers now on board, and the app itself being among the many highest rated banking purposes in Sri Lanka. HNB can also be continuously refining the app’s strong capabilities together with the latest addition of a brand new function for opening and shutting of mounted deposits.
Transferring ahead, HNB is aiming to additional consolidate its management in digital banking by way of the implementation of a multipurpose Digital Layer that enables the financial institution to launch Digital Banking merchandise swiftly to the market. This has enabled the financial institution to work carefully with Fintechs for speedy roll out of latest tech-enabled services and products.
“With the graduation of our state-of-the-art back-end transformation, HNB is quickly gearing up for the growth of our service capabilities. This may also bolster the financial institution’s means to assist the revival and rejuvenation of the nationwide economic system, in flip empowering our prospects to pursue their goals. The investments we now have dedicated in the direction of know-how, and constructing the experience of our individuals, are laying the inspiration for a drastically extra dependable, responsive, remotely accessible banking expertise that fulfills our promise to ship seamless banking options to our prospects wherever they’re,” HNB DGM – Retail and SME Banking, Sanjay Wijemanne stated.
HNB is amongst Sri Lanka’s most awarded banks, having been being ranked among the many Banker Journal’s Prime 1,000 World Banks for 5 consecutive years in addition to being adjudged Finest Retail and SME Financial institution on the Worldwide Finance Awards 2021, and as being ranked amongst Sri Lanka’s Most Admired Firms for the 4th consecutive 12 months.
Most not too long ago, the financial institution’s devoted health associated product, HNB FIT, was topped the ‘Finest IoT initiative’ on the Asian Digital Finance Discussion board and Awards. Hosted by the Asian FinTech Academy (AFTA), the discussion board recognised and awarded organisations and impactful people who drive innovation within the digital sphere.
The digitally-savvy financial institution additional consolidated its place on the LankaPay Technnovation Awards 2022, the place it bagged 4 high awards. HNB was awarded the celebrated Financial institution of the Yr for Monetary Inclusivity and Financial institution of the Yr for Excellence in Buyer Comfort titles, along with being offered with the Silver award for ‘Monetary Establishment of the Yr for Finest Digital Fee Technique’ and Bronze for ‘General Award – Excellence in Interbank Digital Funds’ (Banking Establishments) this 12 months.